FAQ

What is the cost of shipping? We offer free shipping.   How do you package the products you send?  For safety reasons, we don't discuss this.   What are the shipping methods you offer?  Airmail - the best shipping method (not trackable)   How long is the whole process of ordering and shipping? Order confirmation with instructions for how to make payment is sent to your email address automatically and immediately after you submit your order. Once payment is received, we process and dispatch your order within 24 hours. Shipping time is 3-4 days.   Where do I send my payment? Information on where to send your payment is provided after you place an order, and its sent directly to your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay. In case you haven't received it when placing and order, please contact us and we will send you data by email!   How do I change my order after it has been placed? Unfortunately, we do not make any manual changes or cancellations to pending orders. Since the order process is entirely computerized, it is much faster, more efficient and less problematic to place a completely new order. So, if you wish to make changes to your order, simply place a new order and disregard your former order number (it will automatically be cancelled and removed from our system if payment is not made within 30 days). NOTE! Since order cancellations are not accepted once payment is received, you must make necessary order changes before payment is made.   What is the minimum and maximum amount I can order at one time?  No minimum order.   Do I need a prescription to order?  No prescription is needed for any the products that we ship.   Is a signature required?  Normally our shipments do not require signature upon delivery.